The social interactions involved in the
bidding process are very similar to gambling. The bidders
wait in anticipation hoping they will "win" (eBay
calls the successful bidder the "winner"). Much
like gambling addiction, some bidders may bid primarily to
"play the game" rather than to obtain products or
services. This creates a highly loyal customer segment for
eBay.
Large number of bidders. Because of the potential for a
relatively low price, the broad scope of products and services
available, the ease of access, and the social benefits of
the auction process, there are a large numbers of bidders.